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Terms & Conditions

Terms & Conditions for Easy Meet and Greet Luton
Read the terms and conditions carefully. If there are any complaints or queries, then the related details can be seen in this section. "For bookings made prior to 05th Dec 2018, visit here to view effective terms. "

Introduction

  1. Easy Meet and Greet Luton works with independent meet and greet parking operators to provide excellent airport parking offers on Luton Airport.
  2. Easy Meet and Greet Luton acts as a booking agent and therefore responsibility and liability for all vehicles lie with the parking service provider. Please refer to service provider’s full terms at bottom of the page.
  3. Easy Meet and Greet Luton aims to facilitate hassle free airport parking experience for its customers. We have set out everything you need to know below and on our website , so there are no surprises and you can understand service(s) been offered before purchasing.
  4. By using our website and when you make a booking, you accept these terms and conditions in full accordingly.
  5. These terms and conditions are governed by English law and apply from when we provide you with a booking reference, either by phone or on the website.
  6. If certain terms are deemed unenforceable, this should not render the entire contract unenforceable i.e. The terms are severable
  7. Website reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking
  8. If you have any queries or need to get in touch for any reason prior to purchasing, email us at info@easymeetandgreetluton.co.uk and we’ll get back to you. You can also call us from 09:00 – 17:30 Mon-Fri excluding bank holidays

Definition of Some Terms

  1. 'The company' will be referred as Easy Meet and Greet Luton.
  2. 'Car / Vehicle' will be meant as the vehicle taken and parked by the company.
  3. The chauffeurs of Easy Meet and Greet Luton are hired to meet with the customers and park their vehicles in the compound.
  4. Neither do we share the customer and information with any third party, nor do we save the credit card details.

Bookings and Services

  1. When you make a booking, you are deemed to have also read and accepted the relevant Service Provider’s Terms and Conditions. Although Easy Meet and Greet Luton assists you in making a booking, your service delivery contract will be with service provider. As such you will be subject to their Terms and Conditions which may contain exemption clauses and limit each company's liability. Full details of these are available from the service provider.
  2. A customer's booking is deemed to be complete once a confirmation email has been sent. If for any reason your booking confirmation has not been received you must contact us immediately to avoid any no show / cancellation charges
  3. The Parking Period is deemed to have started when the customer hands over the vehicle keys to the representative.
  4. The Parking Period is deemed to have ended when the vehicle keys are returned to the customer by the representative.
  5. All bookings are subject to availability. Easy Meet and Greet Luton reserves the right not to accept or fulfill a booking. A booking is not a guaranteed place and Easy Meet and Greet Luton may cancel a booking if the service provider advises that it is unable to fulfil a booking. In these circumstances, a refund will be given but Easy Meet and Greet Luton accepts no liability for any consequential loss or losses arising.
  6. Service Providers dont normally allow use of Dash Cam or Trackers while vehicle is in their care due to insurance and security purposes. If your vehicle is fitted with such device then you must check with Service Provider before making a booking. Failure to alert service provider may result in service provider refusing service or switching these devices off.
  7. Service Providers may have multiple compounds. Service provider may move vehicles to their different compounds for their operational and security purposes especially during busy period.

Payments and Cancellations

  1. If a customer wishes to cancel or amend a booking, EMGL must be notified in writing by email.
  2. A customer may cancel or amend a booking up to 48 hours before the commencement of the service (booking start date and time). A full refund of the parking fee (less £15.00 administration costs) will be made.
  3. If a customer cancels a booking within 48 hours of the commencement of service, no parking fee will be refunded.
  4. Bookings with Cancellation Cover can be cancelled up to 48 hours prior to the departure date. You will receive a full refund on your parking price less booking fee and any upsells that were added at the time of booking.
  5. Bookings made within 48 hours of drop off date will not be eligible for a refund.
  6. Cancellation Cover does not apply for bookings made within 48 hours drop off date.
  7. Customers wishing to curtail the length of stay for a service, once the service has commenced, will still be liable to pay the whole fee for the service booked. No refund will be given.
  8. The Parking Period is deemed to have started when the customer hands over the vehicle keys to the representative.
  9. If EMGL receives no notification of a cancellation prior to the commencement of the service booked and subsequently the customer does not show up, the customer will be liable for the full fee of the whole service booked.
  10. Increased stays will be charged an administration fee of £15 then £10.00 per day, payable on return.
  11. Airport exit fee is not included in the price. All customers will be required to pay an access fee of £4 on their return.
  12. Easy Meet and Greet Luton acts as booking agents who can only show Gross Payment and cannot issue a VAT receipt. As per HMRC VAT Receipt Guideline, full VAT invoice/receipt can only be obtained from the principal operator providing required service.

Easy Meet and Greet Liabilities

  1. This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.
  2. Easy Meet and Greet Luton are acting solely as booking agents for the service provider and is only liable to the customer for their losses arising directly from its own negligence in processing the booking
  3. The collection, storage and delivery of a customer's vehicle is the responsibility of the authorised company Luton 247 Airport Parking LTD. Any claims for damages to a customer’s vehicle or for any deficiencies in the service provided must be made to Luton 247 Airport Parking LTD.
  4. Easy Meet and Greet Luton are not responsible in any way once the vehicle has been handed over to or returned by the service provider or whilst in the care of the service provider.
  5. Easy Meet and Greet Luton offers no warranty or indemnity as to the protection or safety of vehicles left in the car parking premises or any goods left within the vehicles and owners of vehicles are reminded that their own insurance policies must be utilized in order to make any claim if such loss or damage occurs while the vehicle is parked with service provider.
  6. The total liability for Easy Meet and Greet Luton to the client for all applicable claims arising from the use of this website and booking process is limited to the cost of the client′s booking including both parking and booking fees paid to Easy Meet and Greet Luton as per the contract.Company accepts no liability for any consequential loss or losses arising, including, but not exclusively, any loss of profit, additional costs, enjoyment, revenue or earnings. Customers should ensure they have adequate travel insurance in place to cover such losses.
  7. We aim to tell customers as much about available offers as possible before customers make a booking. All product specific information is provided by Service Providers. Therefore, we cant always keep track of changes to how they run. If we becomes aware of anything thats not completely accurate in its information, we will rectify information as soon as possible.
  8. For more information about Luton 247 Airport Parking LTD., check the Terms and Conditions.

Complaints Process

  1. As a booking agent for the service provider the Easy Meet And Greet Luton is liable to the customer only for losses directly arising from any negligence of the company in processing a booking. Easy Meet And Greet Luton staff does not pick up, store and deliver customer vehicles. Any claims by the customer in respect of the delivery of the car parking services must be made against the service provider and subject to its terms and conditions.
  2. Any complaints in relation to the quality of the car parking service provided should be made in writing to Service Providers as soon as possible with a copy sent to Easy Meet And Greet Luton. Complaints should be raised with as much detail as possible including paperwork and photographs.
  3. Any complaints in relation to booking process should be sent to Easy Meet And Greet Luton via info@EasyMeetAndGreetLuton.co.uk.

Your statutory rights are not affected

  1. Booking through our website, call centre or consolidators are considered to be your booking is confirmed and you have agreed to all our terms and conditions once you receive the booking confirmation via e-mail.
  2. We expect that our staffs are treated in a respectable manner and any offences against our staffs will be taken seriously including verbal abuses.
  3. We will make every effort to collect and deliver the vehicle at the requested times, And we do not accept any responsibility for delays of its service, caused as a result of circumstances beyond our control, such as traffic congestion, delayed flights, security alerts, severe weather conditions, etc.
  4. Client must ensure to have enough time to drop the vehicle with us. Please leave minimum 3.5 hours from the flight departure time.
  5. If you had made the booking within the last 8 hours from your time of travel, then please make sure to give us a call one hour prior to the arrival time. If you do not call one hour prior to the arrival time then there are chances that driver could get delayed to pick your car.
  6. The client must ensure that, before handing over the vehicle that it is in a roadworthy condition, holds a current MOT, Road Tax and insured to comply with Road Traffic Act 1988.
  7. You will be held responsible for any liabilities or costs that are occurred by your vehicle not complying with the Road Traffic Act.
  8. We have the right not to accept any vehicle over 3.5 tonnes, vehicle with trailer and vehicle that are considered to be unfit to drive.
  9. We will charge an additional £10.00 per day for Vans
  10. Whilst every effort will be made to deliver the vehicle on time, in rare occasions we might take up to 60 mins depending on traffic, weather condition, or because of any unforeseeable problems
  11. Due to Luton Airport constructions works we might take more time to reach the Airport because of the road traffic caused by it. It might even take up to 2 hours.
  12. We have the right to debit from the clients account for the extra days parked and payment will be collected prior to the return of the vehicle. Any extended days will be charged at a daily rate of £10.00
  13. Full payment must be paid of booked service prior to the commencement of the service. Booking may be cancelled up to 24 hours prior to the date for which the service has been booked, and refund will be given after deducting £10.00 for admin fees.
  14. No refunds will be given for any cancellations or none use of our service made within 24 hours of the day of travel. Any customer wishing to reduce the length of stay for a service once that service has been booked will be liable to pay the fee for the whole of the service booked.
  15. All amendments and cancellations must be via e-mail.
  16. We will not respond to any claim e mails if it does not fit our claims criteria and policy. Please ensure you read the terms and conditions before sending us a mail about damage claims.
  17. We will not respond to a complaint in the event the customer takes the company paper work with him or her by force.
  18. Vehicles and contents are left at the Owners risk whilst the vehicle is parked. It is a condition of acceptance that you do not leave any valuables in the vehicle and remove any loose or detachable items which are attached to the vehicle, example bicycles,radio sets, roof racks and boxes etc.
  19. We only inspect the vehicle for major damage or dents only. Therefore we will only accept liability for any major damage or dents if it is proved that happened because of the negligence of our driver. We only take note of the damages which are clearly visible and which are at the eye level. We will not be liable for any damage to the vehicle, when at the time of the inspection if the weather condition is bad, poor visibility, unclean vehicle, rain and anything which prevents the damages from being seen.
  20. We do not accept any liability over the condition of the interior the vehicle, we do not check or take a note of the condition of the interior.
  21. It is your responsibility to walk with our driver around the vehicle and it is your responsibility that you show our driver about any dents or scratches.
  22. We will not be held responsible for any claims of any nature below £700.00 including dents, bumps, and scratches.
  23. we are not responsible for any minor dents, damages, scratches, scuffs, hairline scratches, stone chips, damage on windscreen and any change of colour of your vehicle and damage to alloy wheels(whether marked on the paper work or not) however it is caused.
  24. Claims for damage will not be considered unless reported to our staff immediately on the return of the vehicle at the terminal and written complaint must be sent to us by e-mail with attached photographs within 7 days from collection of the vehicle.
  25. We accept no liability for mechanical, structural, electrical failure, and damages to windscreen, tyres, and wheels of your vehicle however its caused while in it is in our custody or during the transit. In an event of your vehicle break down you are responsible for arranging the recovery.
  26. We accept no liability for any loss or damage whatsoever caused unless proved to be caused by the negligence of our employees.
  27. We accept no liability for any faulty keys, alarm fobs, broken keys, house or other keys left on the Key ring. In the event of vehicles not starting you are responsible for your car.
  28. Only the Car Key should be given to the driver. And we expect the Customers to have a spare key for their vehicle, which would we require be taken with the customer.
  29. In the event that the car acquires any form of puncture, we will help you in every possible way to assist but you are responsible for the costs of changing or replacing or repairing the tyre.
  30. If the vehicle does not start due to a flat battery, we will attempt to start it using a boost battery and We will not be held responsible for any consequences that may occur as of us having to jump-start your vehicle.
  31. In the event your vehicle breakdown at the Short stay car park, you are responsible for paying the Short stay car park fees as well as any other fees to be paid.
  32. We do not accept any responsibility for the condition of the vehicle on return to you. we are not responsible for any dusts or bird droppings.
  33. During certain busy periods or lengthy periods of stay, your car may be moved and parked in any one of our other secure compounds. In any events of need to move your vehicle we might drive up to 15 miles in one way.
  34. we will start and move your vehicle many times as we need to create space and accommodate vehicles.
  35. In the event of a road accident whilst our driver driving your car, our insurance will not pay more than £20000.00 for cost of repair or a replacement.
  36. Our insurance is covered only while the vehicle is driven on public road. Any damages we agree to repair must be carried out by us through our authorized garage in Luton.
  37. our Insurance or our company will not provide any courtesy car or will not pay for hire charges whilst the vehicle is under repair or waiting for the settlement from the insurer.
  38. Only in the event of a road accident we will make arrangement for you get to your destination. This is not applicable for break downs and tyre puncture or any mechanical, technical or any electrical faults ,etc.
  39. Any repairs to be carried out to your vehicle must only be carried out by a garage approved by us in Luton. You will be responsible for the delivering and collecting the vehicle. We will not agree for any works to be carried out by dealerships even if the vehicle still under its warranty.
  40. We will not provide courtesy car or hire vehicle or any compensation or loss of earning whilst the vehicle being repaired at our authorized garage.
  41. In the event we agree to fix the damage and if you do not wish to bring the vehicle to the garage then we will not be held responsible for any issues arising from it.
  42. All complaints must be sent via e-mail and claims for any damage, loss of any nature or any complaints will not be considered if a written complaint is not received within 7 days from the collection of vehicle.
  43. We advice that the customer to have a record of the mileage and fuel level of the vehicle at the point of handing over the vehicle to our company driver.
  44. Please inform the Mileage to our driver upon dropping and collecting of the vehicle.
  45. Please take a photograph of the mileage and the fuel level.
  46. Once the vehicle is parked in our compound then the responsibility of insurance of the vehicle automatically reverts back to your insurance. Loss or damage covered by your own insurance. No vehicle will be covered for Theft, Fire, Flood or any other act of God or nature whilst the vehicle is in our custody.
  47. We will not be held responsible for any indirect or direct loss as a result of damage or loss to the vehicle. for example loss of earnings, missed flight, hotel charges, hire charges, taxi charges etc.
  48. If you are driving a electric only vehicle please inform the driver when handing over the car.
  49. All customers who book through third party websites and booking agents have to pay Airport exit fees.
  50. We will not take responsibility or we will not held accountable for any issues arise from the negligence of the booking agents and third party websites, these must be resolved with them.
  51. If we have to pay for any loss or damage which are in dispute will not pay more than £100.00 as a good will gesture to settle the issue.
  52. We reserve the right to take legal actions and claim compensation against customers who defame the company name on social media, websites and any other media including print media whilst the fault is with the customer.
  53. we reserve the right to change or modify these terms and conditions according to the need of the business.
Benefits of Parking

Benefits of Parking Services

Longest Established Organisation

  • Your parking experience is enhanced.

  • You don’t have to look for a parking space yourself.

  • Parking facilities provide assistance to disabled persons.

  • Ultimate transport solution while you are away.

  • Extreme convenience is offered.